FAQ - Frequently Asked Questions
1. What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal.
2. How long does the delivery time take?
The delivery time varies depending on the product. For items with a longer delivery time, this is stated on the product page. If no specific information is given, the delivery time within Germany is usually 2-5 days.
3. How much are the shipping costs?
Shipping costs within Germany are 4.95 euros. Shipping is free for orders over 49 euros. For international orders, shipping costs are calculated at checkout.
4. Do you offer international shipping?
We currently only offer deliveries within the EU and Switzerland. Shipping costs and delivery times vary depending on the destination country.
5. Can I track my order?
Yes, after your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your delivery online.
6. What is your return policy?
You can return your order within 30 days of receipt. Items must be unused and in their original condition. Please contact our customer service to arrange a return. For more details, see our Return Policy.
7. How can I return an item?
To return an item, please contact our customer service at [info@buddhiherz.com] and we will provide you with return instructions.
8. How can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible at [info@buddhiherz.com]. If the order has not yet been shipped, we can make the changes or cancel the order.
9. Are there discounts for large orders?
We offer discounts for bulk orders. Please contact our customer service at [info@buddhiherz.com] to receive a personalized quote.
10. Are your products environmentally friendly?
Yes, we attach great importance to sustainability. Our products are environmentally friendly and are made from sustainable materials.
11. How can I contact customer service?
You can contact our customer service via email at [info@buddhiherz.com] or directly click the chat button to have a real-time conversation with us.
12. What times is your live chat available?
Our live chat is available on weekdays from 9:00 a.m. to 5:00 p.m. In addition, international colleagues are available to answer your questions as quickly as possible.
13. Can I change my delivery address after ordering?
If you would like to change your shipping address, please contact us as soon as possible at [info@buddhiherz.com]. If the order has not yet been shipped, we can change the address.
14. What materials are used for the candles?
Our candles are made from high-quality wax, natural fragrance oils and lead-free wicks.
15. Are the scented candles safe for pets?
Yes, our scented candles are safe for pets. We only use natural fragrance oils that do not contain any harmful chemicals.
16. Can beautifully shaped candles be burned?
Yes, our beautifully designed candles can be burned. However, it is important to note that they do not burn as evenly or for as long as traditional candles in jars.
17. What ingredients are used in the handmade soaps?
Our soaps are made from natural ingredients such as olive oil, coconut oil, essential oils and vegetable dyes.
18. How long do the soaps last?
Handmade soaps usually last up to a year if stored in a dry, cool place.
19. How can I order personalized products?
We do not currently offer personalized products for individuals. However, we do offer customized solutions for companies, institutions and wholesalers. If you have specific requirements, please feel free to contact us at Info@buddhiherz.com to discuss further details.
20. Can I get a commission if I recommend your website to others?
Yes, it is possible! We have an affiliate program that you can register with. After registration, you will receive your own personal website link and QR code. With every successful sale generated through your link or QR code, you will earn a commission.